What our team operates
- Data pipelines & quality monitoring — ETL maintenance, data validation, alerting
- Dashboard maintenance & enhancement — Updates, performance optimization, user requests
- Request intake & ad-hoc analysis — AI-enhanced analysis for faster insights
- Analytics transformation programs — Multi-workstream implementation for large-scale modernization
- Monthly outcomes review & roadmap updates — Strategic planning and improvement prioritization
- Platform maintenance & upgrades — Version management, security updates, cost optimization
Service Level Agreements
Critical issues: 4-hour response
Enhancement requests: Next sprint planning
Ad-hoc analysis: 48-hour turnaround
Monthly reviews: Scheduled stakeholder sessions
Engagement tiers
Core
Keep the lights on with SLAs
- Pipeline monitoring & maintenance
- Dashboard updates & bug fixes
- Monthly health check & planning
Growth
Add roadmap delivery capacity
- Everything in Core, plus:
- New dashboard development
- Feature enhancements
- Advanced analytics projects
Transformation
Full analytics capacity with leadership
- Everything in Growth, plus:
- Multi-workstream programs
- Strategic planning sessions
- Team mentoring & training
How it works
Month 1
Assessment & Setup
- • Current state documentation
- • SLA definition & monitoring
- • Request intake process
- • First month roadmap
Ongoing
Operations & Improvements
- • Daily monitoring & maintenance
- • Weekly progress updates
- • Sprint-based enhancements
- • Proactive optimization
Monthly
Review & Planning
- • Outcomes review with stakeholders
- • Performance metrics analysis
- • Next month roadmap
- • Strategy adjustments
Good fit if your organization...
- Has analytics infrastructure but needs ongoing maintenance and evolution
- Wants predictable costs and SLAs for analytics operations
- Needs capacity for both maintenance and new development
- Prefers focusing on core business while we handle analytics ops
- Wants strategic guidance alongside operational support
Common scenarios
Growing startups: Scale analytics without full-time hires
Health systems: Operational analytics for quality measures and reporting
Mid-market companies: Maintain momentum while building internal capabilities
Enterprise teams: Augment capacity during peak periods or transformation programs
Ready to scale your analytics operations?
Let's discuss your current setup and create a delivery proposal that fits your stage and goals.
Get a custom SOW