Understand the constraints
An assessment of the process, available data, and operating constraints.
For COOs, CNOs, and operations leaders
Operational Performance Improvement
Improve labor planning, productivity, and patient flow with analysis grounded in how hospitals operate. Marianna Heacock brings hospital performance-improvement experience to process assessment, implementation planning, and work with operating teams.
Book an operations reviewWhere we can help
Labor and productivity
Examine staffing patterns, workload, and variation with the managers responsible for the operation.
Throughput and capacity
Map the steps and constraints affecting patient flow, and develop practical changes with clinical and operational leaders.
Implementation
Define responsibilities, measures, and a review cadence for putting agreed changes into practice.
Make improvement part of the operating rhythm
Operations improvement
01 · AssessProcess &
constraints
constraints
02 · MeasureWorkload &
productivity
productivity
Operating
team
team
03 · ChangePriorities &
implementation
implementation
04 · ReviewAdoption &
results
results
Labor planning · Patient flow · Capacity
Define the measures
Workload and productivity measures with documented definitions.
Prioritize the changes
Prioritized process changes and an implementation plan.
Track adoption and results
Reporting and review routines for tracking adoption and results.
Led by Marianna Heacock
180+
hospitals in her enterprise nursing-operations work at HCA
17
hospitals in her division labor and productivity work
Marianna Heacock leads this work. Her HCA experience includes enterprise nursing operations across more than 180 hospitals and labor and productivity work for a 17-hospital division. Her background in industrial engineering and health systems connects staffing and throughput analysis with practical changes in the operation.
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Where is your operation under pressure?
Tell us about the staffing, productivity, or flow problem your team is working through.